Shipping policy

In addition, the actual delivery of the orders can be impacted by many events beyond SaveOnCells control which could include weather conditions, courier service delays due to different governmental regulations and customs processing delays.

Please note that shipments to PO Boxes are often slower than non-PO box addresses since majority of courier services do not support shipments to PO boxes. 

Customers are responsible for providing complete and accurate shipping addresses. SaveOnCells cannot make changes to your shipping address once a package has been shipped, and SaveOnCells is not liable for packages lost due to incomplete or inaccurate addresses.  

We cannot change shipping addresses after your order is confirmed. In an event where you need to change the shipping address, you need to contact us before the item is shipped and cancel your order. After cancellation of your order, you may place a new order with the correct shipping address.

SaveOnCells cannot be held liable for late deliveries. We will, however, work with you to ensure a great shopping experience.

We advise that you always allow several days beyond the expected delivery dates noted on our website for unexpected delays that may be caused beyond our control to avoid disappointments. If you wish to receive your order for a special occasion such as a birthday or before a trip we advise that your order is placed with us well in advance.

Overall, shipping times may vary depending on the shipping destination and the shipping method selected.

Furthermore, delivery of your order may be subject to the availability of inventory in our Distribution Centres. If the order is in-stock in our local distribution centres, we will dispatch it the next business day to receive them within the timeline noted on your order.

Orders are processed and shipped Monday through Friday. Majority of courier services do not operate on weekends and holidays which does not allow us to ship on Saturdays, Sundays or Holidays.

Ready and available products will be shipped within one business day after placing your order. Some orders may be delayed without notice due to shipping or production issues from the product manufacturer, in which case the order will be processed and shipped upon product availability. If a product is delayed beyond the expected ship date or is canceled by the manufacturer, we will notify you via email or telephone and the order will be canceled.

We may divide your order into multi-shipments depending on the availability of the products at the time of processing. In these instances, you will only be charged once for shipping. 

For a peace of mind, we always advise to purchase a shipping insurance. Any orders that do not have shipping insurance will not be the responsibility of SaveOnCells and the customer bears the full responsibility and liability for not purchasing an insurance for their shipment. In special circumstances we may work with the courier services to identify the root cause of the loss and may accept a partial or full refund decided at our sole discretion and depending on the reason for loss.

To avoid inauthentic claims of shipment losses, all shipments which have 'insurance' purchased at checkout are shipped with 'signature requirement' upon delivery. This means the driver will not release the package unless a signature is obtained at the time and location of delivery. As a result, it is important to note that claims of package loss are not automatically guaranteed to be eligible for full refund without any investigation conclusion. Any claim of package loss (including orders with purchased shipping insurance) undergo an investigation period (which can take between 2-4 weeks) with the courier service whereby we will try to obtain proof of delivery from the courier service in the form of 'signature', delivery address, and/or image of delivery.

 If the result of the investigation is indeed loss of package, for orders that have 'insurance' the full order value will be refunded.

If there is available signature upon delivery provided to us by the courier service, the shipment is considered delivered with no issues and the claim of loss is rejected. 

SaveOnCells cannot be held responsible for any orders that do not make it through the local customs and are destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws and should be aware of all the documentations needed to be provided to the courier services for release of the item before committing to placing their orders. Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process. 

All orders reported as "delivered" by shipping companies and as shown via tracking numbers are considered delivered. SaveOnCells cannot be made liable of non-delivery in such cases. The customer can open a claim with the courier company in such cases and report to them the non-delivery. 

If the address to which the package is sent to and other contact information are the correct address and contact information as provided by the customer, SaveOnCells cannot be held liable if a package is returned. SaveOnCells has the right to charge the shipping fee and refund the order in such cases. 

SaveOnCells cannot be held liable for the customer receiving the wrong item if they placed the wrong order. 

All non-receipt of orders must be reported within 1 month from the date the item is shipped to you. After this time We will no longer be able to investigate and no compensation will be offered.