We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can go to contact us page on our website. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question by going to contact us page on our website.
Returning a different item
Please note that the same item sent to you in the same condition that was sent to you is needed to be returned for SaveOnCells to issue you a refund. If the returned item is different to what we shipped to you or sent in a different condition as was sent, your return is not accepted.
Restocking fees
If the same item we shipped to you is returned damaged, with missing parts, or in a materially different condition as was shipped to you, we will apply restocking fees of up to 50%.
If the returned item is returned in the same condition as was received but beyond the 7 day period 'Change-of-mind' period, a 15% restocking fee is applied (in addition to shipping fees).
Damages and issues
Please inspect your order upon reception and contact us immediately (within 48 hours) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
