FAQs
Welcome to the SaveOn FAQ page, where we've compiled a list of frequently asked questions to help you get the answers you need quickly and easily.
Shopping & Pricing
We offer various promotions throughout the year. Subscribe to our newsletter to receive exclusive deals and be the first to know about upcoming sales.
We strive to offer the most competitive prices in the market. Contact our support team with a link to the identical in-stock product from an authorized retailer to inquire about price matching.
Taxes are calculated at checkout based on your shipping destination to ensure compliance with local regulations.
Warranty & Device Info
Most products come with a 1-year manufacturer warranty. Please refer to our Warranty Information section in the Terms of Service for specific details on coverage.
Yes, we partner with third-party providers like Consumer Priority Service (CPS) to offer extended protection plans for up to 5 years.
We offer both brand new and certified refurbished devices. The condition of each item is clearly stated on its individual product page.
Our devices are typically unlocked for use with major carriers. We recommend checking the specific network bands listed on the product page against your carrier's requirements.
Shipping & Logistics
Orders are dispatched from our distribution centers located in Canada and the United States, depending on inventory availability.
Standard shipping typically takes 5-7 business days, while expedited shipping takes 3-5 business days.
Yes, we provide worldwide shipping. Note that international shipments may be subject to additional customs charges and import fees.
Returns & Support
We offer a 30-day worry-free return policy. Items must be in original condition and packaging to qualify.
Contact us within 48 hours of receiving your order at info@saveoncells.com with your order number and photos of the defect.
COVID-19 Announcements
Yes, our logistics partners are operating, though minor delays may occur in specific regions due to local restrictions.