FAQs

We typically provide promotional coupons on our store purchases. Coupon codes are typically advertised on our homepage. Additionally, you may save extra if you pay via interac transfer (rather than credit card payment). If your order is $500 or higher you can get $5 refund if you pay via interac transfer and if your order is $1000 or higher you will get $10 refund if you pay via interac transfer.

Warranty coverage depends on how a product is sourced, and the coverage that applies is stated on each product page.

Items sold with a Canadian manufacturer warranty are serviced through the manufacturer's authorized network. Items identified as international imports are sold as is, with no manufacturer warranty valid in Canada. Where a product page states "SaveOnCells 1-Year Warranty", we cover that item for twelve months against defects in materials and workmanship.

Full details are in our Warranty Policy. If you are unsure what applies to a product before you buy, contact us and we will tell you.

Yes. We offer third-party protection plans, including Consumer Priority Service (CPS), on most products at checkout.

These plans are contracts between you and the provider. Terms, coverage, exclusions and claims decisions are theirs, not ours. A protection plan does not change the warranty category of the product — check the plan terms before you buy.

If your credit card keeps getting declined through our payment system, you may pay with paypal instead. If the issue persists, please contact our customer support, your bank or credit card  provider.

Our phones are predominantly manufacturer unlocked devices and global version. That means our phones will work with all the major Canadian carriers (Rogers, Bell, Fido, Telus, etc.) and other carriers worldwide (Vodafone, T-mobile, Virgin, etc.). However, we always advise that you check the connectivity of the device with your carrier and your area of use as some carriers such as Freedom have low coverage bands that may not be supported by our devices.

Our listings provide bands of each device in the description for your awareness before purchase. If you need further clarification with this issue, you may contact our 24\/7 customer support for assistance.

The prices shown on our website do not include tax and shipping fees. The final price including taxes and shipping fees are shown at the check-out once you enter your shipping address information and your method of shipment and payment.

We sell authentic, genuine products. The condition of every item — brand new, open box, or refurbished — is stated on its product page.

Warranty status is stated separately on each product page, because it depends on how the item is sourced. Many of our products are international imports, which are sold as is without a manufacturer warranty valid in Canada. See our Warranty Policy for what that means.

We have a 30-day return policy. 

You can request returns for a full refund or exchange by contacting us directly at info@saveoncells.com.

Our customer support team will reply to your email within 24 hours with information regarding how and where to return your item and how your refund will be applied to your card.

If the item does not meet your expectations and you wish to return or exchange, please ensure you report this to us within the first 14 days of receiving your order. 

If the return request is reported after extensive use and beyond the first 14 days of receiving the item, a refund will be applied after applying a re-stocking fee of 15% of the original selling price. If the returned item is returned damaged or with missing parts and not in the same condition as was delivered to you, a higher restocking fee may be applied (depending on the condition, please contact us for more information before returning).  

SaveOnCells reserves the right to inspect any item before issuing a refund.

We do not accept returns beyond the 30-day period since receiving your order.

To return an item you purchased, you may contact us. We offer a 30-day return policy from the moment your item is delivered. Please read our return policy carefully as restocking fees may apply in certain circumstances if there are missing parts or damages to the returned item.

For more information about our return policy and restocking fees, please read our Terms of Service

You can cancel your order anytime before the item is shipped. You simply have to contact us and we'll issue you a full refund. Unfortunately, we cannot cancel orders after the item is shipped and in those cases we ask you to return them back to us for a full refund.

If there is an issue with the device (which we need reported within 7 days), we will provide you a prepaid return label to send the item back to us for a review, refund or exchange as you wish.

In the event you change your mind after the delivery of the item and would prefer to get a refund or exchange, the return shipment fee will have to be paid by the buyer.

If a product does not function on arrival, contact us within seven (7) days of delivery at info@saveoncells.com with your order number, the serial number, and photographs or video showing the fault.

Verified faults on arrival are replaced or refunded in full, including return shipping, at no cost to you. This applies to every product we sell, including import items.

Refunds are issued once the returned item has been received and inspected, usually within 1–2 business days of arrival. Depending on your card type, it may take a further 3–5 business days to appear on your statement.

We are based in Toronto, Canada. Most orders ship from within Canada. Some items are sourced from our international supply partners and transfer to our dispatch centre before shipping to you; where this affects delivery time it is shown on the product page and at checkout.

most orders arrive within 3–10 business days, depending on the item and the shipping speed selected at checkout.

Once you place your order, a tracking ID and the shipping courier used is sent to you. You can track your package by using the ID we send you on the couriers website (parcel tracking section).

You can change the delivery address for an order as long as the item is still not shipped. Once your order is shipped, the address cannot be changed but may be able to held at an authorized nearby facility for you to pick up. Please contact us immediately after placing your order if you need assistance with this.

We typically require signature at the provided address upon delivery of the item as a confirmation of a successful delivery. As a result if you are not home at the time of delivery, the courier service will not drop the package outside your house and re-attempt delivery the next day or hold your package at your nearby authorized centre to be collected by you at your convenience.

As a result we consider the delivery of the item to be successful if the courier service provides us with a signature after release of the parcel at the address provided on your order.

However, if you wish to add another layer of shipping security you may purchase additional shipping insurance which varies in fee depending on the item’s original price. This has to be arranged by contacting our customer service before or immediately after placing your order with us and before the item is shipped to you.

We ship with major shipping couriers which are FedEx, DHL, UPS, Canadapost, and Purolator depending on your location and shipping method selected.

Please note that purchases over $100 CAD/USD (or equivalent currency) require a Signature upon Delivery.

We ship our items globally to more than 200 countries world-wide.

For most destinations, duties and customs charges are covered by us and included in the price you pay at checkout, with no additional fees on delivery. Some countries apply charges we cannot prepay; where that applies to your destination we will tell you before your order ships.

Yes you may provide us any better offers you see online and we will do our best to price-match or provide a better deal in terms of shipping speed, free added items and other perks.

We operate online only. Our Toronto address is an office and is not open to in-person customers. Local pickup can occasionally be arranged for specific orders — contact us before purchasing if you need it.

You can find this option at the footer section of the homepage. All you need to do is to insert your email address there.

We typically offer special deals, coupon codes and promotional  discounts that can only be found in your email inbox if you subscribe to our newsletter.   Also by subscribing you show customer loyalty which will automatically include you in our rewards program and free gift draws to our loyal customers which takes place once every month.

Of course. Please scroll down all the way to the bottom of one of the emails you have received from us. You should see a small ‘unsubscribe’ button. If you cannot find this or need further help please contact our customer service center at info@saveoncells.com

The delivery time of the goods is as before which is stated above and it is 3-7 business days. In rare unprecedented cases, you may receive an email notifying you of the delays your order may encounter.

Once your order has been shipped out we will send you a shipping confirmation email that includes your tracking number. To check the status of your package, please use the tracking number on the couriers website e.g. UPS, FedEx, DHL or other shipping vendors website.

We are working hard to provide certified sanitary products for your day-to-day use. Please check our catalog for updates on safety protection gears and accessories that are in high demand due to COVID-19.

We accept all major credit cards, as well as PayPal, Amazon Pay, and Buy Now Pay Later options.

We offer fast and reliable shipping, with most orders arriving within 3-5 business days. Some products may have longer shipping times, which will be clearly indicated on the product page.

We accept returns within 30 days of delivery.

Returns reported within the first 14 days of delivery are refunded in full. Returns reported between 15 and 30 days are subject to a restocking fee. Items returned damaged, used beyond inspection, or with missing parts may be subject to a higher fee — contact us before returning so we can tell you what applies.

Red Returns & Exchanges page for more information.

All returns are inspected before a refund is issued. Contact info@saveoncells.com to start a return; we reply within 24 hours with instructions.

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

We offer free shipping on orders over $50 within the continental US.

Our customer service team is available via email, phone, or live chat. Please see our Contact Us page for more information.

Yes, we offer wholesale pricing for bulk orders. Please contact us for more information.

If you receive a defective product, please contact us immediately and we will work with you to resolve the issue as quickly as possible.

Yes, we offer international shipping. Please note that shipping times and fees may vary depending on the destination.

If you can't find the product you're looking for on our website, please contact us and we will do our best to find it for you or recommend a similar product.

Contact us info@saveoncells.com