Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please visit our Contact Us page. If your return is approved, we will provide a return shipping label and instructions. At our sole discretion, we reserve the right to require buyers to arrange and cover return shipping using a trackable carrier. Items returned without prior authorization will be rejected.

Return address and details will be provided once your return request is approved.

Return Authorization & Video Verification Policy

To ensure your return is valid and authorized, you must submit a single, unedited video verifying the item's condition prior to returning it. The video must clearly show all sides of the item, its overall physical condition, functionality, and whether the seal remains intact.

To verify the video is current, you must clearly state and display today's written date within the recording; videos without a clear date or recorded in the past cannot be accepted. The recording must continuously show the item being placed into the shipping box and securely sealed, with no subsequent tampering. Return authorization will only be granted once our team reviews and approves your video proof.

If an item is returned without prior video submission and approval, the pre-return condition of the item cannot be verified and any related claims will be considered invalid.

The physical condition of the item upon receipt at our facility will serve as the sole truth for final evaluation and refund processing. Once your video is approved, we will issue return instructions; you may choose to use a prepaid return label (shipping fees are non-refundable) or ship via your preferred carrier.

Inspection & Fraud Prevention

All returns undergo strict inspection upon arrival. Refunds will be denied for empty packages, items not originally shipped by us, or products that have been altered, modified, or swapped. In instances of suspected fraudulent returns or altered goods, we reserve the right to withhold refunds, report the activity to payment processors, and file fraud reports with relevant law enforcement authorities.

You can always contact us for any return question by going to contact us page on our website.

Returning a different item

Please note that the same item sent to you in the same condition that was sent to you is needed to be returned for SaveOnCells to issue you a refund. If the returned item is different to what we shipped to you or sent in a different condition as was sent, your return is not accepted.

Restocking fees

If the same item we shipped to you is returned damaged we do not accept the return and apply 100% restocking fee.

If the same item we shipped to you is returned with missing parts, or in a materially different condition as was shipped to you, we will apply restocking fees of up to 50%.

A 'Change-of-mind' return will be incurred a 25% restocking fee within 7 days of delivery.

If the returned item is returned in the same condition as was received but beyond the 7 day period 'Change-of-mind' period, a 30% restocking fee is applied (in addition to shipping fees).

Damages and issues

Please inspect your order upon reception and contact us within 24 hours if the item is defective, damaged in transit, or if you received the wrong item so that we can evaluate the issue.

Coverage Limits & Alterations: Returns, exchanges, or refunds apply exclusively to verified manufacturing defects or carrier transit damage. This coverage strictly excludes items subject to post-delivery physical damage, misuse, unauthorized modification, alteration, or self-repair attempts (including the application of adhesives, glue, or third-party parts). All claims are subject to technical evaluation, and any evidence of buyer-inflicted damage or tampering will result in immediate claim denial.

While we utilize secure, transit-resistant packaging to minimize the risk of damage, rare exceptions may occur. If you receive an item that appears to have been damaged during transit, please review the following requirements to authorize your return:

Initial Reporting: You must report any transit damage within 24 hours of delivery. Claims made after this 24-hour window will not be accepted.

Photo Documentation: Prior to opening or unsealing the package, you must provide clear photographic and video evidence showing the damage to the exterior shipping box.

Return Conditions: The item must be returned to us in its original, unopened, and unsealed condition so we can conduct a formal inspection and verify the claim with the carrier.

Important Notice: If the shipping box is opened prior to documentation, or if the damage is reported late, the claim will be considered invalid, and your return or refund request will be denied. Once our team and the carrier verify the transit damage, your refund will be processed immediately.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.